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GraniteCor Call Centers

In an era of increasing customer service demands and shrinking funding, success requires a partner who can be cost-effective and deliver results. GraniteCor can provide businesses and government agencies with professional contact center services. We want to create with you contact centers that are state of the art and assure a professional work environment.

The goal is to provide a very effective low-cost, high quality resource for all your customer service, market research, and telemarketing needs.The call center we will build together shall have predictive dialing, automatic call distribution, digital recording, and remote call monitoring equipment to allow calls to be handled in the most secure and efficient manner possible.

Background investigations would be conducted on all inmate applicants, and both incoming and outgoing calls would be recorded and closely monitored live by staff. Recordings shall be stored on DVD for further reference. In a traditional call center environment, employee turnover and absenteeism are definite challenges. Recruiting, training and retaining qualified agents are key issues managers face on a consistent basis.

Correctional facilities offer a diverse pool of applicants, many with professional backgrounds. Once these agents are hired and trained, they learn the valuable working skills they need to become contributing members of society.  They take pride in their work and can offer you a level of continuity and consistency that simply cannot be matched in private sector call centers.

We welcome you to email or call us for any questions or interest you may have in our contact centers.


GraniteCor Contact

Fred Nichols
GraniteCor Administrator
Concord, New Hampshire

fred.nichols@nhdoc.state.nh.us

(P) 603.271.1895
(F) 603.271.1116


Frequently Asked Questions

What is a call center?
call center or contact center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made.

Who do I contact if I am interested in developing a partnership?
Contact our central office at 603-271-1875 or by e-mail at sales@nhdoc.state.nh.us

What are the operational hours?
The hours of operation are from 7:30am to 6pm Eastern time.

Who selects the inmates working for my company?
GraniteCor has on site employees that will interview the inmates for you. The client is also welcome to join the interview in person or via conference call to make the final selection.

What is the screening process of the inmates working in the call center?
GraniteCor conducts an extensive back ground check before hiring the inmates working in the call center. Those with convictions of Identity Theft, Computer Fraud or any major crimes that violate GraniteCor’s Inmate Telephone Use Policy will not be selected to work.